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Case Studies

Case studies highlight our expertise with previous engagements. We have done work in a wide variety of industries for a number of marquee clients.

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Air Malta 
Issues stemming from network and system gaps required Air Malta to concentrate on fixes, rather than advancing the company.
  • Aerospace / Aviation
  • Network Assessment and Planning, Network Implentation and Integration
 
Air Tanzania 
Air Tanzania turned to SITA/INS to establish its own internal infrastructure and IT operations.
  • Aerospace / Aviation
  • IT Assessment, Data Center Consolitation
  •  
    Allergan 
    INS designs and implements a large scale IP VPN network to support remote access for a global healthcare firm.
    • Healthcare, Pharmaceutical
    • IT Optimization, Security
     
    Allstate 
    INS planned, designed, and implemented an enterprise help center.
  • Insurance
  • Support Center Implementation
  •  
    American Family 
    INS implemented a customer support center for American Family.
  • Insurance
  • Support Center Implementation
  •  
    Baxter Healthcare 
    INS helps healthcare company prepare network for enterprise-wide application by performing an Application Impact Study.
    • Healthcare
    • IT Optimization
     
    Bear Sterns 
    INS assisted client with a WLAN design and implementation.
    • Financial
    • Enterprise Mobility
     
    Biomedical Research Company 
    INS developed an information security management system based on the ISO 17799 standard.
  • Healthcare
  • Security
  •  
    BT INS UC (a Microsoft Case Study) 

    BT INS deployed Office Communications Server 2007, increasing employee efficiency, and reducing costs.

    (Case Study by Microsoft)

    • Unified Communications and Collaboration
     
    California Dept. of Health Services 
    INS worked closely with the Department of Health Services to plan, design, install, and configure its Cisco-based network.
    • Government
    • IT Optimization
     
    California Dept. of Water Resources 
    INS helped the client with its Exchange 2000 implementation, which was conducted in five phases: design and project planning, lab testing, pilot testing, implementation, and close out.
    • Government
    • Business Productivity
     
    Children's Hospital of Boston 
    INS implemented a network event correlation and notification system.
  • Healthcare
  • Network and Systems Management
  •  
    Cignal Global Communications 
    INS conducted a security audit and upgraded the client's infrastructure and NOC.
  • Telecommunications
  • Network and Systems Management, Network Implemention / Integration, Security
  •  
    Clinical Laboratory 
    INS conducted a security audit and upgraded the client's infrastructure and NOC.
  • Telecommunications
  • Network and Systems Management, Network Implementation / Integration, Security
  •  
    CoBiz Inc. 
    INS helped CoBiz secure its infrastructure, standardize its operating system and mail platform, and upgrade its IP telephony capabilities.
    • Financial
    • Business Productivity, Security
     
    Countrywide Financial Corporation 
    INS worked closely with Countrywide to plan all aspects of a migration from RIPv2 to OSPF, manage the network re-design, and perform the actual cutover to OSPF.
  • Financial
  • Network Assessment / Planning, Network Design, Network Implementation / Integration, Project Management
  •  
    Digital Satellite TV Service 
    INS provided planning, design, implementation, and project management services for WAN infrastructure rollout.
    • Media and Entertainment
    • IT Governance and Service Management. IT Optimization
     
    Discount Auto Parts 
    INS helped Discount Auto Parts modernize infrastructure to support business expansion
    • Retail
    • IT Optimization
     
    Dynamic Healthcare Technologies 
    INS helped clinical software developer move into ASP space by helping to meet federal security regulations
    • Healthcare, Software
    • Security, Business Productivity
     
    EUFISERV 
    EUFISERV chose INS to assist them in selecting and migrating to a new WAN service provider. INS support EUFISERV in selecting a new service provider, negotiating the contract and project managing the rollout in 14 European countries.
    • Financial
    • IT Governance & Service Management, IT Optimization
     
    European Brewery 
    INS helped the client capture its network requirements and provide an independent review of network technologies as well as potential suppliers in order to identify the best solution for a revamped WAN.
    • Manufacturing
    • IT Governance & Service Management, IT Optimization  
     
    European ISP 
    INS performed an assessment of the client's internal processes, technical capabilities, and growth models as well as its target markets and competitors to help the client develop a strategy to maintain its position as an ISP market leader in Europe.
  • Telecommunications
  • IT Strategy and Planning
  •  
    Exempla Healthcare 
    By migrating from Novell to Microsoft, Immedient Business Solutions from INS helped Exempla eliminate 35 of the 150 server computers in its organization -- a 23 percent reduction.
    • Healthcare
    • Business Productivity
     
    Fidelity Investments Institutional Brokerage Group 
    INS assisted IBG with the deployment of a new high-speed network.
    • Financial
    • IT Governance and Service Management, IT Optimization
     
    Financial Services Organization 
    INS helped the world's leading specialist in providing investment servicing and management gain insight into current security exposures, address existing security issues and concerns, and develop a comprehensive security program.
  • Financial
  • Security
  •  
    Financial Services Organization II 
    A large financial services firm searches for a less costly communications solution and enlists INS to go wireless.
    • Financial
    • Enterprise Mobility
     
    Financial Services Organization III 
    Two large financial services companies formally completed a merger of equals and needed to integrate the disparate networks. INS was selected to assist the client with branch cutovers spanning the entire East coast of the United States.
    • Financial
    • IT Governance and Services Management, IT Optimization
     
    First Union Bank 
    INS provided risk analysis services and designed and implemented an e-commerce infrastructure management framework.
  • Financial
  • Network and Systems Management, Security
  •  
    Food Processing Company 
    INS developed a detailed set of cost reduction recommendations which would result in a 25% reduction in voice expenses.
  • Manufacturing
  • Expense Management, IT Strategy and Planning
  •  
    Fortune 100 Manufacturing Company 
    INS performed an ROI assessment and Enterprise Management System implementation.
  • Manufacturing
  • IT Strategy and Planning, Network and Systems Management
  •  
    Gelco Information Network 
    INS designed and deployed a secure, highly scaleable e-commerce solution
    • Information Technology, Software
    • IT Optimization, Security
     
    GENEX Services, Inc. 
    INS worked closely with GENEX to identify its options for defending against worms and viruses, to select the best and most cost-effective option, and to plan for the implementation.
  • Healthcare
  • Patch Management, Security
  •  
    Genomics Institute of the Novartis Research Foundation 
    INS managed a data center move to a larger facility under construction, maintained connectivity between the two data centers, and improved the overall IT infrastructure.
    • Biotechnology
    • IT Optimization, IT Governance and Service Management
     
    Global Logistics Organization 
    INS performed an assessment, provided detailed recommendations, and developed a framework for increasing efficiencies according to the identified industry standards.
  • Transportation
  • IT Strategy and Planning, ITIL/ITSM
  •  
    Global Telecommunications Company 
    INS implemented an asset management system.
  • Telecommunications
  • Asset Management
  •  
    GoAmerica 
    INS implemented a network management solution so that GoAmerica could have a consolidated view of its two data centers.
  • Telecommunications
  • Network and Systems Management
  •  
    Healthcare Organization 
    INS designed a financial model to define the major cost drivers, productivity savings, and return on investment for the proposed VoIP project.
  • Healthcare
  • IT Strategy and Planning, VoIP
  •  
    Houghton Mifflin 
    INS provided an application impact study.
  • Publishing
  • Application Impact Study
  •  
    ICG Netcom 
    INS performed a VoIP network management implementation.
  • Telecommunications
  • Network and Systems Management, VoIP
  •  
    INS Utilizes Virtualization Services Internally to Reduce Costs 
    INS wanted to reduce the costs and inefficiencies associated with upgrading server hardware and software while continuing to provide a stable, secure, up-to-date network infrastructure.
    • Information Technology
    • IT Governance and Service Management, IT Optimization
     
    Insurance and Financial Services Organization 
    INS performed an availability assessment, provided a build versus buy analysis for the client data center, and designed and deployed an enterprise storage architecture.
    • Insurance, Financial
    • IT Governance & Service Management, IT Optimization, Security
     
    Insurance Company 
    INS provided an application impact study.
  • Insurance
  • Application Impact Study
  •  
    International Bank 
    INS assisted the client with a VPN assessment as well as the planning, design, and implementation of the VPN solution.
  • Financial
  • Network Design, Network Implementation / Integration, VPN
  •  
    International Network Services 
    Case study reviewing the many INS IT initiatives that led to over $2.5M in savings for INS.
    • Information Technology, Professional Services
    • IT Governance & Service Management, IT Optimization
     
    Investment Bank 
    A NY-based investment bank was moving headquarters and needed to move its network while maintaining 99.999% availability. INS designed the LAN; managed the scheduling and ordering of equipment and lines; and staged, tested, and deployed the new solution.
  • Financial
  • Network Design, Network Implementation / Integration, Project Management
  •  
    Investment Firm 
    The client was experiencing major network performance issues and engaged INS to perform a network upgrade.
  • Financial
  • Network Design, Network Implementation / Integration
  •  
    J.H. Cohn LLP 
    INS performed the planning, design, and implementation of the Exchange upgrade.
    • Financial, Professional Services
    • Business Productivity
     
    Kemper Insurance 
    INS assisted the client with a Customer Support Center implementation.
  • Insurance
  • Support Center Implementation
  •  
    Ketchum 
    Advertising/PR firm engaged INS to help it migrate to Windows 2000.
    • Advertising / PR
    • Business Productivity
     
    KnowledgeNet 
    Our internal tool to share and build expertise among our consultants and throughout the company.
  • Information Technology, Professional Services
  •  
    Kuwait Airways 
    In order to increase market share and customer satisfaction, the airline is studying call center solutions and outsourcing options.
  • Aerospace / Aviation
  • Call Center
  •  
    Large Aerospace Organization 
    INS helped a large aerospace organization manage the consolidation and integration of its multiple networks during a merger.
    • Aerospace
    • IT Optimization
     
    Large Aerospace Organization II 
    INS identified a cost savings of $2.2 million per year.
  • Aerospace
  • Expense Management
  •  
    Large Airline 
    Although the airline’s internal IT experts had recently updated their system, and benchmark tests showed overall improvement, issues continued to plague the Yield Management and Pricing departments.
  • Aerospace / Aviation
  • Network Operations and Optimization
  •  
    Large Bank 
    A large bank successfully transitioned from an outsourced model to internally managing its branch deployments and in doing so greatly improved its delivery cycle, resulting in an overall ROI of 225%.
  • Financial
  • IT Strategy and Planning, Project Management
  •  
    Large Bank II 
    A large commercial bank sought an assessment of its IT operations, specific to network, systems management, and application management.
  • Financial
  • Network and Systems Management
  •  
    Large Financial Institution 
    INS planned, designed and implemented a network management system for this financial institution, based in the Netherlands.
    • Financial
    • IT Optimization
     
    Large Financial Services Organization 
    The client needed assistance with developing processes in accordance with ITIL/ITSM to support its new business model.
  • Financial
  • ITIL/ITSM
  •  
    Large Healthcare Organization 
    INS performed a risk assessment of the security program, identified gaps, determined the risks associated with the gaps, provided a set of recommendations for addressing the shortcomings, and delivered training to the client staff.
  • Healthcare
  • Security
  •  
    Large Manufacturer 
    INS identified $9.5 million in one-time credits and $3 million in annualized savings.
  • Manufacturing
  • Expense Management
  •  
    Large Pharmaceutical Company 
    The pharmaceutical company needed nimble IT resources with broad-based expertise that could deploy technology quickly and efficiently.
  • Pharmaceutical
  • Network and Systems Management, Network Design, Network Implementation / Integration, Network Operations and Optimization
  •  
    Large Service Provider 
    INS assisted this large Service Provider with the design and deployment of a VPN service architecture.
  • Telecommunications
  • VPN
  •  
    Large Service Provider II 
    INS helps large service provider prepare for SOX compliance with IT General Computing Controls regulations, specifically relating to change management, software development lifecycle, production operations, and security.
  • Telecommunications
  • IT Strategy and Planning, Regulatory Compliance/SOX
  •  
    Large Service Provider III 
    INS helped this large service provider achieve SOX compliance by defining the project scope, developing a project plan, and project managing the required activities and deliverables.
  • Telecommunications
  • Project Management, Regulatory Compliance/SOX
  •  
    Large Software Organization 
    INS worked closely with the client to prepare for the Exchange 2003 upgrade.
  • Software
  • Microsoft Services
  •  
    Legal Services Organization 
    INS assisted the client with identifying and implementing the best and most cost-effective video conferencing solution, which led to improved performance and significant savings.
    • Legal Services
    • IT Optimization
     
    Leiner Health Products 
    INS helps Leiner Health migrate from GroupWise to Exchange 2003 and upgrade to Windows 2003.
  • Manufacturing, Healthcare
  • Microsoft Networking
  •  
    Maher Terminals 
    The client was suffering from major network performance issues and decided to move to a Cisco-based network. INS provided planning, design, implementation, and operations support.
  • Transportation
  • Network Design, Network Implementation / Integration, Network Operations and Optimization
  •  
    Maher Terminals 
    INS planned, designed, implemented, and provided operational support for a converged solution using Cisco's AVVID.
  • Transportation
  • Network Assessment / Planning, Network Design, Network Implementation / Integration, Network Operations and Optimization, VoIP, Wireless LAN
  •  
    Major North American Airline 
    The customer’s experience with wireless has been positive, and they wanted to standardize their architecture and better quantify the return on investment (ROI) on a wireless infrastructure approach.
    • Travel and Transportation
    • Enterprise Mobility
     
    Mary Kay 
    INS performed an application impact study and network management assessment.
  • Consumer Products
  • Application Impact Study, Network and Systems Management
  •  
    Metavante 
    INS assisted the client with enhancing its customer support processes.
  • Financial
  • IT Strategy and Planning, Network and Systems Management, Support Center Implementation
  •  
    Mid-State Bank and Trust 
    INS upgraded this customer's Microsoft environment, including the deployment of the Windows 2003 platform for approximately 50 servers, Active Directory implementation, and the migration of approximately 400 email users to the Exchange 2003 platform.
  • Financial
  • Microsoft Networking
  •  
    Nation's Third Largest Carrier 
    INS provided a NOC assessment, design, and implementation.
  • Telecommunications
  • Network and Systems Management
  •  
    Nationwide Insurance Provider 
    INS planned, designed, and built a frame relay backbone network and a network operations center and also developed and trained the client's staff in network policies and procedures.
    • Insurance
    • IT Optimization, IT Governance and Service Management
     
    Networking Company 
    INS oversaw the data center move for a networking client in Europe, maintaining availability for all data and voice links.
    • Information Technology, Telecommunications
    • IT Optimization, Enterprise Mobility
     
    Ocean Communications 
    INS helped number two service provider in Ireland design and deploy converged network for Internet service offers.
    • Telecommunications
    • IT Optimization
     
    Pharmaceutical Organization 
    A top pharmaceutical company required a complete voice and data solution for its new research and development facility.
  • Pharmaceutical
  • IT Infrastructure
  •  
    Phase Forward 
    INS helped Phase Forward plan and execute a best-of-breed hosting facility and a scalable reference architecture to support future and immediate needs of the business.
    • Healthcare
    • IT Governance & Service Management, IT Optimization, Security
     
    Quaker Fabric 
    Quaker Fabric selected INS to assist with its network stabilization effort, specifically for security, business continuity/disaster recovery, and network performance.
    • Manufacturing
    • IT Governance & Service Management, IT Optimization, Security
     
    RTSI 
    INS performed a wireless site survey and network baseline assessment.
  • Media and Entertainment
  • Network Assessment / Planning, Wireless LAN
  •  
    Ruder Finn and Ready.gov 
    INS had full responsibility for operational and technical requirements of the U.S. government's Ready.gov web site, and managed an aggressive deployment schedule under the direction of PR firm Ruder Finn.
    • Advertising / PR, Government
    • IT Governance and Service Management, IT Optimization, Security
     
    ShoeSpot 
    INS delivers Microsoft security to retailer of high end footwear to ensure quality, secure transactions via its web site.
    • Retail
    • Business Productivity, Security
     
    Southern Company 
    INS assisted the client with a Customer Support Center implementation.
  • Energy/Utilities
  • Support Center Implementation
  •  
    Southwestern Adventist University 
    SWAW sought an IP address management system that would streamline the network activation process and integrate with their RADIUS compliant infrastructure to bring user authentication, access and VLAN assignment under one easy-to-use interface.
  • Education
  • IP Address Management
  •  
    Spheris 
    INS worked closely with Spheris to consolidate and optimize its telecommunications services, assist with business process re-engineering, and provide operational support.
  • Healthcare
  • Expense Management
  •  
    State College and University System 
    INS developed an information security management system based on the ISO 17799 standard.
  • Education
  • Security
  •  
    Texas Christian University 
    INS helped TCU assess its network to provide a baseline of the security situation and prioritize IT projects.
    • Education
    • Security, IT Optimization
     
    Time Warner Cable 
    Time Warner Cable wanted to automate and centralize the maintenance and management of its large network of remote DOCSIS devices.
     
    Top 10 US Bank 
    INS performed a quantitative risk analysis and presented mitigation strategy options.
  • Financial
  • Security
  •  
    Union Bank of California 
    INS performed a complete security analysis, assisted with re-designing the web network infrastructure to prepare for ICSA web certification, and provided recommendations to improve security program.
  • Financial
  • Security
  •  
    Unisys 
    INS designed and implemented a NOC so that Unisys could begin offering remote network management services to its customers.
  • Professional Services
  • Network and Systems Management
  •  
    Utility Company 
    INS helped implement a patch management process to protect the security of its network, systems, and client workstations.
  • Energy/Utilities
  • Patch Management, Security
  •  
    Wake County Public School System 
    INS was selected to help the school system create an information security program based on the ISO 17799 standard.
  • Education
  • Security
  •  


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